Ibintu byiza bibaho iyo uhaye abakiriya uburambe budasanzwe.Gusa kuvuga amazina make…

• 75%komezagukoresha byinshi kubera amateka yuburambe bukomeye
• Kurenga 80% bafite ubushake bwo kwishyura byinshi kuburambe bukomeye, kandi
• Abarenga 50% bafite uburambe bukomeye barikubye inshuro eshatu gusaba abandi sosiyete yawe.

Nibyo bimenyetso bikomeye, byemejwe nubushakashatsi byerekana ko byishyura kugirango abakiriya babone serivise zo hejuru.Kurwego rutagereranywa, abahanga muburambe bwabakiriya bemeza ko bishimishije gukorana nabakiriya banyuzwe cyane.

Amagambo meza agirira akamaro buri wese

Inyinshi murizo nyungu zombi nigisubizo cyibiganiro byiza byubaka umubano mwiza.

Amagambo meza avuye muburambe bwabakiriya mugihe gikwiye arashobora gukora itandukaniro ryose.

Dore interuro 17 zubaka umubano nibihe byiza byo kubikoresha hamwe nabakiriya:

Ku ikubitiro

• Mwaramutse.Niki nagufasha uyu munsi?
• Nzishimira kugufasha…
• Nishimiye guhura nawe!(No kuri terefone, niba uzi ko ari ubwambere uvuganye, byemere.)

Hagati

• Ndumva impamvu wumva… wumva gutya / ushaka igisubizo / wacitse intege.(Ibi biremeza ko wumva amarangamutima yabo, nabo.)
• Icyo ni ikibazo cyiza.Reka nkumenye.(Nibyiza cyane mugihe udafite igisubizo kiri hafi.)
• Icyo nshobora gukora ni…(Ibi nibyiza cyane mugihe abakiriya basabye ikintu udashobora gukora.)
• Urashobora gutegereza akanya mugihe I…?(Ibi nibyiza mugihe umurimo uzatwara iminota mike.)
• Ndashaka gusobanukirwa byinshi kuriyi ngingo.Nyamuneka vuga ibya…(Nibyiza gusobanura no kwerekana ko bashishikajwe nibyo bakeneye.)
• Ndashobora kuvuga icyo ibi bivuze kuri wewe, kandi nzabishyira imbere.(Ibyo birahumuriza umukiriya wese ufite impungenge.)
• Ndasaba…(Ibi bituma bahitamo inzira banyuramo. Irinde kubabwira,Ugomba…)

Ku iherezo

• Mboherereje ibishya iyo…
• Humura, ibi bizashoboka / Nzabikora / uzabikora… (Bamenyeshe intambwe ikurikira uzi neza ko bizabaho.)
• Nishimiye rwose ko watumenyesheje ibi.(Nibyiza cyane mugihe abakiriya binubira ikintu kibareba nabandi.)
• Ni iki kindi nagufasha?(Ibi bituma bumva bamerewe neza kuzana ikindi kintu.)
• Nanjye ubwanjye nzabyitaho kandi nkumenyeshe igihe byakemutse.
• Burigihe birashimishije gukorana nawe.
• Nyamuneka nyandikira kuri… igihe cyose ukeneye ikintu.Nzaba niteguye gufasha.

Ibikoresho: Byakuwe kuri enterineti