Abakiriya bakeneye impamvu imwe gusa yo kurakara no kugenda.Kubwamahirwe, ubucuruzi bubaha nimpamvu nyinshi.Bakunze kwitwa "Ibyaha 7 bya serivisi," kandi ibigo byinshi ubireka bikabireka bikabaho.

Mubisanzwe ni ibisubizo byimbere yimbere kuba badahuguwe, bahangayitse cyane cyangwa byombi.

Serivisi ishinzwe abakiriya n’umutoza wo kugurisha yagize ati: "Serivise zidasanzwe zabakiriya nigikoresho gikomeye cyo kugurisha kizaguha hamwe nisosiyete yawe inyungu zigihe kirekire zo guhatanira."

Ni ngombwa rero ko buriwese yumva ibyaha byumurimo nuburyo bwo kubyirinda.Ndetse ni byiza, Schmidt yagize ati: “Hindura abakiriya bawe b'indahemuka kugira ngo bumve ko bamenyekanye kandi bashimwe.”

Icyo ugomba kwirinda

Dore “ibyaha” tugomba kwirinda, nk'uko Schmidt abivuga:

1. Kutitabira ubutumwa.Ibibazo byabakiriya nibibazo byabo nibyingenzi kuri bo, kandi bategereje ko ibyo bibazo nibibazo bizaba ingenzi kubantu bakorana nabo.Mugihe abakozi basa nkabatabitayeho - ahari kuberako bahugiye cyangwa bagaragaza amarangamutima mumvugo yabo - abakiriya bazababara.
2. Brush-off.Ibi bikunze kuza muburyo bwibiti bya terefone, aho abakiriya badashobora guhamagara umuntu.Mubindi bihe, ni mugihe umurongo umwe w'imbere rep uhereza umukiriya kumuntu kugirango agufashe.Umuntu wumva abakiriya mbere agomba guhora yemeza ko bishimiye imperuka.
3. Ubukonje.Ibi ni ukutitabira no guswera hamwe hamwe nibibi byabo.Muri ibi bihe, umukozi ashobora kunanirwa kwemera ko umukiriya yazanye ikibazo cyemewe cyangwa ashobora kugikemura nkaho ari ikibazo.Imbere-imbere igomba gukomeza gushyuha no kwibanda kumuntu umwe icyarimwe.
4. Kwiyunvira.Iyo abakozi bakoresha jargon, amagambo ahinnye cyangwa imvugo idasa nkibyo abakiriya bakoresha, baraceceka.Abakozi b'imbere barashaka kwigana imvugo yabakiriya nigipimo cyimvugo, bakirinda isosiyete ninganda jargon.
5. Imashini.Ibi bikunze kugaragara mubikorwa byabakiriya batangira imikoranire basaba nimero za konti, nimero za terefone cyangwa andi makuru rusange, aho kugerageza gukora ibiganiro.Abakozi bashaka kubaza byibuze ikibazo kimwe cyihariye mbere yo kujya kukazi.
6. Gutegeka ibitabo.Iyo abakozi bakurikiza amategeko gusa, aho kumva ubwenge cyangwa imitima yabo, bahura nkubukonje kandi batitayeho.Ibyo birashobora kuba byiza mubikorwa bisanzwe, ariko bigoye, amarangamutima nibihe bidasanzwe bisaba guhamagarira gutekereza.
7. Runaround.Abakozi barashobora guha abakiriya kwiruka mugihe bahora basaba abakiriya kureba kurubuga, kuzuza impapuro cyangwa guhamagara undi.Inshuro nyinshi, abakozi bakeneye kubanyura mubyo bakeneye gukora.Amaherezo, abakiriya bazashobora kubimenya ubwabo.

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