Ikiganiro cyahoze ari ibigo binini bifite ingengo yimari nini n'abakozi.Ntibikiriho.Hafi ya buri tsinda ryabakiriya rishobora - kandi rigomba - gutanga ikiganiro.Nyuma ya byose, nibyo abakiriya bashaka.

Nk’uko ubushakashatsi bwa Forrester bubitangaza, hafi 60% by'abakiriya bemeje kuganira kuri interineti nk'uburyo bwo kubona ubufasha.

Niba uri hagati ya mato mato mato ya serivisi y'abakiriya, ubu ni igihe cyiza cyo gutangiza ibiganiro.Niba kandi usanzwe uyitanga, urashobora guhuza neza.

Kate Zabriskie agira ati: "Gutanga serivisi zidasanzwe binyuze mu biganiro bikubiyemo ibirenze guhitamo urubuga rw'ikoranabuhanga."Ati: “Ikiganiro ni umuyoboro wihariye w'itumanaho ufite amategeko yihariye, kandi imiryango ihitamo gushyira mu bikorwa ibiganiro igomba gutegura abahagarariye serivisi zabo kuyikoresha neza.”

Zabriskie atanga igitekerezo cyo gutera izi ntambwe:

1. Toranya abantu bakwiriye

Hamwe na platifomu ihari, hitamo ibyiza bya serivise zisanzwe zikorana neza nabakiriya.

Icy'ingenzi, baza abashobora kwandika vuba kandi ni abanditsi beza.Kuganira birashobora kuba bike, ariko imyandikire nimbonezamvugo biracyafite akamaro.

2. Shiraho ibipimo

Hamwe nikipe ihari, shiraho ibipimo bifatika kubikorwa byawe kubintu nka:

• Umubare.Nibiganiro bingahe bigomba gufata icyarimwe?Zabriskie avuga ko mu mizo ya mbere, bagomba kwizirika kuri imwe, ndetse n'ababimenyereye bagomba kubigumana munsi ya batatu.
• Ingingo.Ntabwo ingingo zose zikwiriye kuganira.Hitamo icyo ushobora gukora kuri chat - nibigomba kwimurwa kumurongo - ukurikije inganda zawe, amabwiriza, uburebure bwubumenyi nubutunzi.
• Imipaka.Menya ingingo, uburebure bwo kuganira hamwe nubundi bushobozi bwo kuva mubiganiro ujya muburyo butandukanye.

3. Komera ku kirango cyawe

Gutoza reps kugirango ukoreshe imvugo nukuri kubirango byawe hamwe na serivise.Ntugomba kubona uburyo busanzwe cyangwa butemewe kurenza uko musanzwe muganira.

Ibaze:

• Nigute ikiganiro cyatangira niba umukiriya yamaze gusangira amakuru?
• Ni ayahe magambo ninteruro bihuye nikirango cyawe?
• Ni ayahe magambo ninteruro tugomba kwirinda?
• Nigute abahagarariye bakemura abakiriya barakaye cyangwa bababaye?
• Ni mu buhe buryo indamutso ikwiye gutandukana?

4. Witegure kubigaragara

Itegure ko uzahura nimpinga nimwe mubibaya bya serivisi yo kuganira nkuko ubikora kumiyoboro yawe ihari.Abakiriya bazategereza guhuza serivisi imwe mukiganiro nkuko babibona ukundi.

Tegura reps hamwe namakuru ahagije - harimo ibisubizo byanditse kubisubizo bikunze kubazwa - kubihe nibihe mugihe impinduka zisabwa.

5. Tegura kopi

Inyandiko yanditse mbere ifasha ibisubizo byihuse, byukuri, bihoraho kubibazo bisanzwe.Ariko ikoresha ibyago byo kumvikana.

Andika rero inyandiko yateguwe muburyo bwo kuganira (wenda ubone umwanditsi wawe mwiza kubikemura).Urufunguzo: Komeza bigufi.Andika interuro neza neza nuburyo zavuzwe.

6. Subiramo kandi uhindure

Buri gihe usubiremo ibiganiro byagenze neza bidasanzwe kandi bibi cyane.Mukosore ibibi muguhuza byinshi muribyo bihe bishoboka.Koresha ibiganiro byakozwe neza nkurugero rwuburyo bwo gukemura ibibazo.

7. Ongera witoze (kandi na none na…)

Koresha ikiganiro cyo kuganira nkibisanzwe bisanzwe byamahugurwa.Zabriskie atanga ibitekerezo byihuse buri cyumweru byibanda kumikorere imwe cyangwa ebyiri nziza.Saba reps gusangira ibitekerezo byabo byiza.Umwanya wo kugenzura inyandiko mvugo buri munsi.Suzuma inyandiko yabanjirije iyandikwa buri kwezi kandi ivugurure ukurikije ibisabwa n'impinduka mu ikoranabuhanga, ibicuruzwa na serivisi.

Ibikoresho: Byakuwe kuri enterineti