Umwanditsi Karen Lamb yaranditse ati: "Umwaka umwe, uzifuza ko watangira uyu munsi."Nibitekerezo byihuta-byihuta gutangira byatangiye kuburambe bwabakiriya.Kandi ishyirahamwe iryo ariryo ryose ryifuza kunoza uburambe bwabakiriya rizashaka kubifata, nabyo.

Niba utekereza kuvugurura uburambe bwabakiriya, hagarika gutekereza hanyuma utangire gukora uyumunsi.

Ubushakashatsi bwakozwe na Zendesk buvuga ko gutangira gutekereza, gushyira mu bikorwa no kwakira ingamba za serivisi zabakiriya bigenda byiyongera kandi bigenda neza kurusha amashyirahamwe y'urungano rwabo.

Ubu bushakashatsi bufite aho bugarukira mubucuruzi bwose waba intangiriro cyangwa umugani mubikorwa byawe: Gushora imari muburambe bwiza bwabakiriya bitezimbere ubucuruzi.

Kristen Durham, visi perezida w’ishoramari muri Zendesk yagize ati: "Ni ibisanzwe gushyira imbere ibicuruzwa byawe mu ntangiriro y'urugendo rwawe rwo gutangira, ariko ntutekereze uburyo ugurisha cyangwa utera inkunga abakiriya bawe."Ati: "Turabizi CX igira ingaruka ku budahemuka bw'abakiriya no kuyigumana, kandi waba uri uwambere washinze, rwiyemezamirimo udasanzwe, cyangwa umuyobozi wunganira abakiriya ushaka kunoza imikorere yubucuruzi, amakuru yacu yerekana ko vuba ushira abakiriya hagati muri gahunda zawe, byihuse uzaba wishyiriyeho kugirango utsinde igihe kirekire. ”

Intsinzi zinkuru zifite ikintu kimwe zihuriraho

Abashakashatsi basanze inkuru nyinshi zitsinzi zatangiye zifite ikintu kimwe zihuriraho: Ibigo byafashe inzira yuzuye, imiyoboro myinshi kuri serivisi zabakiriya ninkunga kuva yatangira.

Ntibigeze begera nkibitekerezo, ishami rimwe cyangwa imikorere idasanzwe.Ahubwo batetse ubunararibonye bwabakiriya mubikorwa kuva bahaguruka, barimo benshi - niba atari bose - abantu kandi bashishikajwe no gutanga urugendo rwiza rwabakiriya.

Umuyobozi mukuru ushinzwe kwamamaza muri Zendesk, Jeff Titterton yagize ati: "Abakiriya baje kwitega byinshi mu masosiyete, batitaye ku bunini, imyaka, cyangwa inganda.""Kugira inkunga itandukanye y'abakiriya birashobora kuba itandukaniro riri hagati yo kunanirwa kwipimisha no kuba umuryango watsinze, wihuta cyane".

Inzira 4 zo kunoza uburambe ahantu hose

Waba uri intangiriro, ugereranije nisosiyete nshya cyangwa ishyirahamwe ryifuza kunoza ubunararibonye bwabakiriya, dore ibitekerezo byatangiye byabonye neza:

1.Fata igihe nyacyo, ubufasha bwihariye.Abatsinze neza cyane - Unicorn mubushakashatsi - bemeje imiyoboro ya Live ndetse byihuse kuruta andi masosiyete mashya.Bashora imari mubantu nikoranabuhanga kugirango bakemure ibiganiro kumurongo no guhamagara kuri terefone kugirango baha abakiriya uburambe bwihuse.

2.Be aho abakiriya bari mubuzima bwabo bwa buri munsi.Abakiriya bagenda biyongera kurubuga rusange kandi bashaka gukora ibirenze gusabana ninshuti nimiryango mugihe bazunguruka bakanandika.Kunoza ubunararibonye bwabakiriya, ntugire gusa imbuga nkoranyambaga.Gira umwete kandi ushishikare kurubuga rusange.Kohereza buri munsi kandi - niba udashobora kuba uhari kumasaha - komeza amasaha mugihe serivisi zabakiriya ziboneka kugirango usubize muminota mike yoherejwe nabakiriya na / cyangwa ibibazo.

3.Komeza ibibazo.Abashakashatsi basabye ibibazo n'ibigo bifasha kumurongo byibuze ingingo 30 na / cyangwa ibisubizo byashyizwe ahagaragara.Icyingenzi cyane, izo 30 (50, 70, nibindi) zigomba kuba zigezweho.Gira itsinda cyangwa inshingano z'umuntu kugenzura inyandiko byibuze buri kwezi kugirango umenye neza ko amakuru agezweho gusa.

4.Shyira kandi wuzuze ibihe bikomeye byo gukemura no gukemura.Abashakashatsi basabye ibisubizo byihuse, byikora, kumenya kumurongo cyangwa imeri.Kuva aho, imyitozo myiza nugusubiza kugiti cyawe mumasaha atatu hanyuma ugakemura mumasaha umunani.Nibura, menyesha abakiriya ko ukora kuri rezo muri ayo masaha umunani nigihe bashobora gutegereza kukwumva.

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