Ubushakashatsi bwakozwe na Salesforce buvuga ko abarenga bibiri bya gatatu by'abakiriya bavuga ko ibipimo byabo ku bunararibonye bw'abakiriya biri hejuru kuruta mbere hose.Bavuga ko uburambe bwuyu munsi akenshi butihuta, bwihariye, bworoshye cyangwa bukora bihagije kuri bo.

Yego, ushobora kuba waratekereje ko ikintu - atari byose!- yari yibeshye.Ariko abakiriya bafite gripes ikoresha gamut.

Dore ibyo bavuga bigufi - hamwe nuburyo ushobora gufata cyangwa gutera imbere.

1.Serivisi ntabwo yihuta bihagije

Hafi ya 65% byabakiriya biteze ko ibigo byitabira kandi bigasabana nabo mugihe nyacyo.

Ibyo bivuze ubu - kandi ni gahunda ndende!

Ariko ntutinye niba udafite ubushobozi bwo gukora igihe-nyacyo, amasaha 24.Kuri imwe, urashobora gutanga ikiganiro nyacyo kumasaha make kumunsi.Gusa menya neza ko ufite abakozi kugirango bakemure ibyifuzo-nyabyo kugirango abakiriya batigera bategereza.Igihe cyose wohereje kandi ukurikiza amasaha aboneka, kandi abakiriya bakabona uburambe bwigihe-nyacyo, bazishima.

Icyakabiri, urashobora gutanga ibibazo hamwe na konte ya konte byoroshye kuyobora no kureka abakiriya bakanda vuba kugirango babone ibisubizo bonyine.Igihe cyose bashobora kubikora uhereye kubiganza byabo cyangwa ibikoresho byabo umwanya uwariwo wose, bazahazwa.

2. Serivisi ntabwo yihariye bihagije

Kimwe cya gatatu cyabakiriya bazahindura ibigo niba bumva ari undi mubare.Bashaka kumva nkumuntu bavugana - haba mubiganiro, imeri, imbuga nkoranyambaga cyangwa kuri terefone - arabizi kandi arabumva.

Kwishyira ukizana kurenze gukoresha amazina yabakiriya mugihe cyo gukorana.Ifite byinshi byo kumenya amarangamutima abakiriya bumva iyo bakubonye.Amagambo make yo kwerekana ko "ubona" ​​ibibera mwisi yabo bituma abakiriya bumva isano yihariye.

Kurugero, niba binubira ikibazo mubitangazamakuru rusange, andika, "Ndabona impamvu wagucika intege" (niba bakoresheje ijambo "gucika intege" cyangwa batabikoresheje, urashobora kubyumva).Niba bavuga vuba kandi byihuta iyo bahamagaye, vuga uti: "Nshobora kuvuga ko ari ngombwa muri iki gihe, kandi nzabyitaho vuba."Niba bohereje imeri nibibazo byinshi, subiza hamwe, "Ibi birashobora kuba urujijo, reka rero dukore ibisubizo."

3. Serivisi ntabwo ihujwe

Abakiriya ntibabona kandi ntibitaye kuri silos yawe.Bategereje ko sosiyete yawe ikora nkumuryango umwe, uzi neza.Niba bahuza numuntu umwe, biteze ko umuntu utaha azamenya byose kubyerekeye umubonano wanyuma.

Sisitemu yawe ya CRM nibyiza kubaha ubwo buryo bwo gukomeza (niba koko ibaho muri sosiyete yawe cyangwa idahari!) Yashizweho kugirango ikurikirane ibyo abakiriya bakunda kandi bagenda.Urufunguzo: Menya neza ko abakozi bashira amakuru yukuri, arambuye muri sisitemu.Noneho umuntu wese arashobora kwifashisha amakuru arambuye mugihe ahuza nabakiriya.

Tanga amahugurwa asanzwe kuri sisitemu ya CRM kugirango batabona ubunebwe.Guhemba abakozi kubikoresha neza.

4. Serivise irakora

Abakiriya ntibashaka ibibazo nibitagenda neza.Ndetse icyarushijeho kuba kibi, ukurikije abakiriya: guhungabanya ubuzima bwabo bwumwuga nu muntu ku giti cye gutanga raporo no gukemura ikibazo.

Icyo bifuza: Utanga igisubizo mbere yikibazo no guhungabana bibaho.Nibyo, ntabwo buri gihe bishoboka.Ibihe byihutirwa bibaho.

Byiza, ubona ijambo ukimara kumenya ikintu kizagira ingaruka kubakiriya muburyo bubi.(Nibyiza gutegereza umwanya muremure kumakuru meza.) Inzira nziza muriyi minsi ni imbuga nkoranyambaga.Nibisanzwe, kandi abakiriya barashobora kugabana no kubyitwaramo vuba.Kuva aho, kurikira hamwe na imeri irambuye.Shyira imbere uko bizagira ingaruka, hanyuma igihe bashobora gutegereza ko ihungabana riba, hanyuma ibisobanuro.

Gukoporora kubikoresho bya interineti