Kuki abakiriya benshi baguhamagara inshuro ya kabiri, iya gatatu, iya kane cyangwa nyinshi?Ubushakashatsi bushya bwerekanye ibiri inyuma yisubiramo nuburyo ushobora kubikumira.

Nk’ubushakashatsi buherutse gukorwa, hafi kimwe cya gatatu cyibibazo byabakiriya bakeneye ubufasha bwa serivisi zitangwa na serivisi zabakiriya.Buri guhamagara rero kwa gatatu, kuganira cyangwa imbuga nkoranyambaga za serivise nziza zo gukemura birashoboka ko kwaguka bitari ngombwa kwabanjirije.

Kuki kwiyongera?

Hafi ya 55% yibyo bisubirwamo nibisubirwamo neza uhereye kubanza guhura.Ni iki kitagenze neza?Birashoboka ko abakiriya batasobanutse neza kubyo bakeneye bwa mbere, cyangwa igisubizo babonye nticyasobanutse.

Ibindi 45% byisubiramo birasobanutse - ni ibibazo byibanze, impungenge cyangwa ibisobanuro byagombye kuba byakemuwe bwa mbere ariko ntibimenyekane.

Icyo gukora

Abayobozi ba serivisi zabakiriya ninzobere zambere barashaka "kugabanya umuhamagaro wo hasi ntabwo ari ugukemura gusa ibyo abakiriya bahamagaye, ahubwo bakemura ibibazo bifitanye isano bifitanye isano nabakiriya bashobora kuba batabizi", abashakashatsi banditsi bavuga ko ushobora kugabanya ikiguzi kuri korera abakiriya ushyiraho "Gahunda ikurikira yo Kwirinda Ikibazo".

Gerageza aya mayeri:

• Toranya ibibazo byawe 10 kugeza 20 byambere.Korana na reps byibuze buri gihembwe - kuko ibibazo byo hejuru bizahinduka umwaka wose - kugirango umenye ibibazo bikomeye.
• Menya ibibazo bya kabiri bifitanye isanon'ubwoko bwibibazo bikurikira ibisubizo bya reps kubibazo byibanze.Hitamo kandi igihe gisanzwe cyiyo mibonano ya kabiri.Namasaha, iminsi, icyumweru nyuma yo guhura kwambere?
• Kora umurongo ngenderwaho cyangwa inyandikokubwo gutanga ayo makuru nyuma yo gusubiza ibibazo byibanze.
• Shira ikibazo gikurikira ibisubizo bikurikiranye mumiyoboro yawe y'itumanaho.Niba abakiriya bagomba guhinduka bava mubindi (vuga, kuganira kurubuga FAQ cyangwa imeri kuri terefone), gahunda yo kwirinda ntishobora gutsinda.
• Kubisubizo birebire,kora urutonde rwikora rwubutumwa bukurikiranakubibazo byibanze nibibazo byabo bya kabiri.Kurugero, niba abakiriya bakunze kuvugana nawe nyuma yumunsi nyuma yo guhura kwambere kukibazo cyibanze nikibazo cya kabiri, hindura imeri yohereze mumasaha 24 ikemura ibyo bibazo byombi.

Gukoporora kubikoresho bya interineti